Frequently Asked Questions
Can I book or contact you via WhatsApp even though the number is a landline?
Yes, you can! Although our contact number is a landline, it is fully enabled for WhatsApp messaging. Simply add our number to your WhatsApp contacts and send us a message to make a booking or inquiry. Our team will respond promptly and assist you with your taxi booking.
Do you price match with Uber or app-based taxi services?
No, we don’t price match with Uber or other app-based taxi services. At Green Line Taxis, our pricing is designed to give you consistent, reliable, and transparent fares. For local taxi journeys in Leatherhead, Ashtead, and surrounding areas, we use metered rates set and regulated by Mole Valley Council, ensuring fair and predictable pricing. For airport transfers to Heathrow, Gatwick, and other major airports, we offer fixed prices, so you know exactly what you’ll pay — with no surge pricing, no hidden fees, and no unexpected increases during busy hours. Unlike Uber’s fluctuating prices, our model ensures our professional, fully licensed drivers receive fair wages while delivering safe, punctual, and high-quality taxi services. By choosing Green Line Taxis, you’re choosing peace of mind, local expertise, and a dependable taxi company you can trust for every journey.
Do you offer fixed price taxi to airport ?
Yes! Our airport taxi prices to Heathrow Airport, Gatwick Airport, and other UK airports are fixed. You’ll know your exact fare when booking, with no hidden charges, no booking fee, no cancellation fee or surge pricing.
Do you charge booking fee or cancellation fee?
No. We never charge a booking fee or cancellation fee. You can book your airport taxi or local taxi in advance without worrying about extra costs or hidden charges. If your travel plans change, simply let us know as early as possible.
Can you provide car seats for airport transfers?
Yes, child seats are available upon request. Please mention your requirement at the time of booking to ensure availability. If we are unable to provide a car seat, we are happy to use your own car seat for the outbound journey. For your convenience, we can securely store your car seat and have it ready for you upon your return.
How can I pay for my journey?
We accept payments via cash, card, and contactless methods. Payment options can be arranged at booking.
What if my flight is delayed?
We monitor your flight status for Heathrow and Gatwick arrivals. If your flight is delayed, we automatically adjust your pickup time at no extra charge.
When should I book my airport transfer?
We recommend booking as early as possible to secure your booking, especially for Heathrow Airport transfers and Gatwick Airport taxi bookings during peak travel seasons. Advance booking is highly recommended for airport taxi services.
Can I request multiple pick-up or drop-off locations for my journey?
Yes, we can accommodate multiple pick-up or drop-off points upon request. Please provide full details at the time of booking so we can plan your journey and give you an accurate fare estimate.